WHAT ARE COOKIES?

Cookies are small files placed on your computer or smartphone browser by the websites you visit. Cookies are widely used to make websites work, to improve the user experience and to communicate certain information to the owner of a website.

HOW CAN YOU ACCEPT OR REFUSE THE USE OF COOKIES?

Users always have the possibility to modify the configuration of their computer to either accept or reject all cookies or to notify them when a cookie is being used.

If you wish to refuse the use of all or certain cookies, you must adjust your browser settings. As each browser is different, we recommend that you consult your browser's 'Help' menu to find out how to change your preferences regarding cookies.

When you visit our website, regardless of the use of cookies by the mere connection your device makes to the website, we collect information about you including your operating system, browser version, domain name and IP address, the website you last visited and the pages of the website you visit. We only use this information for statistical purposes and to improve our website, but we do not identify you in this way.

WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES?

We use analytical cookies to improve the performance, marketing strategy and personalisation of our website by collecting information about the number of visitors, how visitors arrive at the website and how they use our website (e.g. which pages are most visited). For these reasons we currently use Google Analytics, for this we refer to the Privacy Statement of this third party.

 

1. INTRODUCTION
   
   

1.1 The use ROBU Active make of the information collected through the Services varies depending on whether you are:

1.1.1 a ROBU Active customer (“Customer”),i.e. any person having directly concluded an agreement with ROBU Active for the provisions of the Services, and this for the benefit of the Customer;

1.1.2 a visitor of our Website, without registering our subscribing to the Services (“Visitor”),which may include Customers as well as prospective customers.

The information of this Privacy Policy is split up between those categories of persons, whereas the provisions which are applicable to all categories are contained in a separate section. Please consult all provisions which are applicable to you.

1.2 Personal data as used throughout this Privacy Policy, refers to all information which directly or indirectly relates to a natural person, such as a name, address, email address, phone number, or other identifier that permits direct or indirect identification of a specific individual, or as otherwise defined by applicable privacy and data security laws. Personal information together with other information is collectively referred to in this Privacy Policy as “Information”.

1.3 Your use of our Services and Website, and any dispute over privacy, is subject to this Privacy Policy, our Cookie Policy and our ROBU Active Terms and Conditions.

PART A – CUSTOMERS

1. INFORMATION WE COLLECT FROM CUSTOMERS

2.1 We collect Customer Information directly from our Customers (e.g. through their use of the Customer Portal, as defined in the ROBU Active Terms and Conditions),. We will collect:

• First Name and family name
• Invoice address
• Delivery address
• Telephone number
• Email address
• Password
• Credit card information
• Body Size measurements (in case of RVE)

When a Customer sends us an email asking a question, or signs up to our email newsletters, we will collect the Information that the Customer submits to us. We will also collect other Information that Customers choose to provide to us.

 

1. HOW WE USE CUSTOMER INFORMATION

3.1 We use Customer Information for the following purposes:

3.1.1 Providing our Service: We will use your personal data as this is necessary for the conclusion of our contract and/or for the performance of our contractual obligations.

3.1.2 Communicating with you or others: We will use your personal data as this is necessary for the conclusion of our contract and/or for the performance of our contractual obligations

3.1.3 Marketing and advertising: We may send you marketing and advertising-materials, based on the legitimate interest we have in promoting and improving our services and managing our customer relations. If you would wish to stop receiving such communications and unsubscribe, please let us know via info@robuactive.com.

 

1. HOW WE DISCLOSE CUSTOMER INFORMATION

4.1 We may disclose Customer Information as follows:

4.1.1 We may disclose Customer Information to any future affiliates, parent companies, or subsidiaries to support our legitimate interests in our corporate, financial and HR-management, while ensuring that the processing of your personal data is proportionate and that it respects your privacy rights.

 

1. YOUR RIGHTS IN RELATION TO THE INFORMATION YOU PROVIDE US WITH

5.1 Customers may verify, correct, or update the Information they have provided us with by updating the Information in their account, or by emailing us at info@robuactive.com. Customers may also request the deactivation of their account by emailing us at info@robuactive.com.

5.2 We may send periodic promotional or informational emails to Customers who have opted in to receive these. Customers may at any moment opt out of such communications by following the optout instructions contained in the email. Please note that it may take up to 3 business days for us to process opt-out requests. If Customers opt out of receiving emails about recommendations or other information we think may interest them, we may still send them emails about their account or any Services they have requested or received from us.

PART C – VISITORS

1. INFORMATION WE COLLECT FROM VISITORS

6.1 We collect Visitor Information directly from you or from third parties who collect Visitor Information. We may combine all of the Information we collect from various sources.

6.2 Information we collect directly from you. We may collect Visitor Information directly from you. For example, when you send us an email asking a question, or submit a form on our Website to receive marketing materials or email newsletters, we will collect the Information that you submit to us.

6.3 Information we collect from third parties. We may collect Visitor Information about you from third parties that collect information automatically through your use of the Site, such as web analytics companies. Such information may include, without limitation, information about your operating system, settings and system configurations, device model, device ID and other unique device identifiers, mobile related information, the webpages you access within our Website, the website that led you to our Website, the website to which you go after leaving our Website, the dates and times you access our Website, event information (e.g., system crashes) and web log data. These third parties may also collect your IP address however we do not collect these IP addresses.

6.4 For more information about how we use cookies and other technologies, please read our Cookie Policy

  

1. HOW WE USE VISITOR INFORMATION

7.1 We use your Visitor Information for the following purposes:

7.1.1 Providing our Service. To provide and manage our Website and Services. We will use your personal data as this is necessary for the conclusion of our contract and/or for the performance of our contractual obligations.

7.1.2 Communicating with you or others. We will use your personal data to communicate with you, including via email, about our Services and to respond to your inquiries or complaints. This processing is based on the legitimate interest we have in in promoting and improving our services and managing our (prospective) customer relations

7.1.3 Marketing and advertising. We may send you marketing and advertising-materials, based on your consent. This consent stems from the fact that you have entered your email in the subscribe-box at the bottom of our Website. If you would wish to stop receiving such communications and unsubscribe, please let us know via info@robuactive.com.

 

PART D – GENERAL PROVISIONS APPLICABLE TO CUSTOMERS AND VISITORS

1. HOW WE USE YOUR INFORMATION

9.1 The Information we collect from Customers, Users and Visitors are used for the purposes as respectively set forth in the sections above, as well as for the following purposes:

9.1.1 Analyzing use of our Services. To better understand how Customers and Visitors access and use our Website and Services, both on an aggregated and individualized basis, to respond to Customers’ and Visitors’ desires and preferences, and for other research, analytical, and statistical purposes. The processing of your personal data for this purpose is based on the legitimate interest we have in acquiring business intelligence in order to improve our services

9.1.2 Legal compliance. We may also process and/or disclose Information in order to comply with a legal obligation, regulations, a judicial proceeding, subpoena, court order, or other legal process (e.g. requests from law enforcement or other governmental entities)

9.1.3 Protecting our rights and interests. To protect our rights and interests and the rights and interests of our Customers and Visitors, and the general public, as well as to enforce this Privacy Policy and our Terms and Conditions. Furthermore, we may disclose Information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to our business, the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation in which we are involved. The processing of your personal data for this purpose is based on the legitimate interest we have in protecting our business and employees, and defending our legal interests.

9.1.4 Business transfers. We reserve the right to disclose and/or transfer Information to another entity if we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of any other similar business transfer.

1. DISCLOSING YOUR INFORMATION

10.1 When we disclose your Information to third parties, we require such recipients to agree to only use the Information we share with them in accordance with this Privacy Policy and for no other purpose than those determined by us in line with this Privacy Policy.

10.2 Aggregate and de-identified Information. We may disclose aggregate or de-identified information about users for marketing, advertising, research, or other purposes.

1. KEEPING YOUR INFORMATION

11.1 In principle, we store your data as long as it is required to deliver our Services and as long as we have a legitimate interest in retaining it for an extended period of time (for instance, after fully executing a contract, we may still have a legitimate interest towards the use of your data for marketing purposes). We shall not delete personal data (i) which we need for the execution of pending commitments: or (ii) which we need to enforce our own rights and claims, as well as (iii) personal data included in documents that we must store for a legally mandatory longer period of time (e.g. during prescription periods). During such mandatory preservation term, the processing of such data will be restricted, even without your request.

1. YOUR RIGHTS IN RELATION TO THE INFORMATION YOU PROVIDE US WITH

12.1 Subject to applicable law, you may have some or all of the following rights in respect of your personal data. You can exercise these rights by submitting your request to info@robuactive.com. You will need to include your personal details as well as some means of verifying your identity (e.g. copy of identity card or driving licence). Please note that we may reject requests that are excessive or a misuse of the relevant right.

12.1.1. Access right & data portability. You may have the right to obtain confirmation of whether ROBU Active processes personal data in relation to you and, if so, gain access to a copy thereof. For certain kinds of data, you may also have a right to data portability.

12.1.2. Data accuracy: right of rectification and right to erasure. You may have the possibility to rectify or obtain the erasure of your personal data, provided that the applicable legal requirements are met. The right to erasure is subject to various exceptions, notably as regards personal data whose processing is necessary to support litigation or for compliance with statutory retention requirements. Customers may verify, correct, or update the Information they have provided us with by updating the Information in their account

12.1.3. Limits to processing: right to restriction, right to object & consent withdrawal. In addition, you may have the right to object to the processing of personal data based on ROBU Active’s legitimate interests (see above) and to otherwise obtain the restriction of certain forms of processing in specific circumstances. In particular, in relation to the processing of personal data for direct marketing purposes, you may have the right to object at any time thereto (see below). Where any processing is based on consent (including transfers of personal data outside of the European Economic Area), you may have the right to withdraw such consent at any time (without this affecting the processing prior to the consent withdrawal).

12.1 We may send periodic promotional or informational emails to Customers or Visitors who have opted in to receive these. They may at any moment opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 3 business days for us to process opt-out requests. If Customers opt out of receiving emails about recommendations or other information we think may interest them, we may still send them emails about their account or any Services they have requested or received from us.

12.3 Furthermore, if we invoke a legitimate interest for any of the abovementioned processing activities, this processing is based on a balancing test between your and our interests. For more information, see below for our contact details

12.4 Customers may request the deactivation of their account by emailing us at info@robuactive.com.

1. SECURITY

13.1 We value the security of your Information, including but not limited to the Personal data collected via the Website or Services. We have taken steps to help protect the Information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, destruction and any other form of unauthorized processing. Please be aware, however, that no data security measures can guarantee 100% security. We also refer to our security provisions as set out in the Terms and Conditions.

 

1. IMPORTANT NOTICE IN RELATION TO TRANSFERRING DATA OUTSIDE OF THE EUROPEAN ECONOMIC AREA

14.1 We may transfer your Information outside the country in which it is collected, including to a country that may not offer the same level of protection for Personal data as the country in which you reside.

14.2 In the event of transfer of personal data to a country outside of the European Economic Area, we systematically ensure the application of an adequate level of protection of such personal data by approved means (e.g. selecting “Privacy Shield”-certified processors or putting in place standard contractual clauses on the processing of personal data, in accordance with the EU Commission model clauses). You can request more information about such measures (including copies where relevant) by getting in touch with us through the contact details below.

 

15. THIRD-PARTY LINKS

15.1 Our Website and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information security nor privacy practices of such third-party websites.

 

16. CONTACT US

16.1 If you have questions about the privacy aspects of our Website or Services, please contact us at: info@robuactive.com.

 

17. CHANGES TO THIS PRIVACY POLICY

17.1 We may change this Privacy Policy from time to time, so please be sure to periodically check the latest version of the Privacy Policy. We will post any changes to this Privacy Policy on our Website.